Privacy Policy

Effective Date: June 28, 2025

Introduction

Tourealo (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you access or use our website (www.tourealo.com), mobile application, or any of our services (collectively referred to as the “Platform”). We are dedicated to maintaining the highest standards of privacy and data protection in accordance with applicable laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other local data privacy regulations. By using the Platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to provide and improve our services.

1.1 Information You Provide Directly:

• Full name, email address, phone number
• Billing and physical address
• Identity documents (for provider verification or legal compliance)
• Payment and transaction details (processed securely via third-party gateways)
• Booking information, travel preferences, and communication records
• Reviews, feedback, and other content you voluntarily submit

1.2 Information Collected Automatically:

• IP address, device identifiers, browser type, and operating system
• Geolocation data (with consent)
• Usage data such as accessed pages, clicks, and search history
• Cookies, beacons, and other tracking technologies

1.3 Information from Third Parties:

• Partners and suppliers involved in providing services
• Authentication services (e.g., social media logins)
• Marketing or advertising networks (as permitted by law)

2. Use of Personal Data

We use your data to:

• Fulfill your bookings and reservations
• Manage customer service and communication
• Process secure payments and handle refunds
• Send updates, confirmations, and alerts regarding your bookings
• Customize and personalize your experience on the Platform
• Perform analytics and business intelligence
• Ensure platform security and prevent fraud
• Comply with legal obligations and enforce our terms
• Send marketing and promotional communications (subject to consent)

3. Legal Basis for Processing

Our legal basis for collecting and using your personal information depends on the data and context in which it is collected. We typically rely on:

• Your consent
• The performance of a contract
• Legal compliance
• Legitimate interests pursued by Tourealo or a third party

4. Data Sharing and Disclosure

We may share your data only when necessary and with appropriate safeguards:

• With tour operators, activity providers, and travel partners
• With third-party service providers (e.g., payment processors, hosting services)
• With analytics and advertising partners (subject to consent)
• With authorities or legal entities when required by law
• In connection with a merger, acquisition, or sale of company assets

5. International Transfers

Your personal information may be transferred to and processed in countries outside your jurisdiction, including those that may not offer the same level of data protection. In such cases, we implement appropriate legal safeguards, such as Standard Contractual Clauses, to ensure your rights remain protected.

6. Cookies and Similar Technologies

We use cookies, pixels, and other technologies to enhance user experience, analyze traffic, and personalize content. You can manage or disable cookies through your browser settings or by using our cookie consent tool.

7. Data Retention

We retain your personal data only as long as necessary to:

• Provide services and fulfill transactions
• Comply with legal, tax, and regulatory obligations
• Resolve disputes and enforce agreements

When data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Request correction or deletion of inaccurate data
• Object to or restrict processing
• Withdraw consent at any time
• Request a copy of your data in portable format

To exercise your rights, contact us at privacy@tourealo.com.

9. Data Security

We implement industry-standard technical and organizational security measures, including encryption, access control, and regular audits. However, no online system is 100% secure. We encourage users to remain vigilant and report any suspicious activity.

10. Children’s Privacy

Tourealo does not knowingly collect personal data from children under the age of 16. If we become aware of such data being collected without verified parental consent, we will take steps to delete it immediately.

11. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to read their policies before providing any personal information.

12. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Platform constitutes acceptance of the revised policy.

13. Contact Information

If you have questions, concerns, or wish to exercise your privacy rights, please contact us:

Tourealo
Email: privacy@tourealo.com
Website: www.tourealo.com

1. Your Agreement

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2. Change of Terms of Use

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

3. Access and Use of the Services

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

1. Your Agreement

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

2. Change of Terms of Use

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

3. Access and Use of the Services

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.